Information about digital services

As of: August 28, 2026

1. Nature of the digital service

Our digital missions are provided through a browser-based investigation platform. After purchase, you will receive a personal access link or team token by email.

Depending on the mission selected, the platform may include, in particular, the following functions:

– text, images, graphics, audio, and video content;
– interactive puzzles and input fields;
– hints and assistance;
– progress display;
– shared use on multiple devices within a team;
– language-dependent display;
– success rate and high-score function;
– camera or augmented reality features;
– synchronization of game progress.

2. Technical requirements

The following are generally required:

– an internet-enabled smartphone or tablet;
– a current version of Chrome, Safari, Firefox, or Edge;
– a stable internet connection;
– access to the email address used when placing the order;
– JavaScript enabled;
– technically necessary cookies or local browser storage;
– sufficient battery charge;
– working audio playback if the mission uses audio or video content.

As a rule, no separate app needs to be installed. A user account is generally not required.

Individual missions may also use the device’s camera, augmented reality features, or location services. In this case, the browser will request the required permission before use or this will be indicated in the product description.

3. Compatibility and interoperability

The platform uses standard web technologies and is designed for current smartphones and tablets with a modern browser.

As a rule, no specific smartphone brand or operating system is required. However, very old operating systems or browsers that are no longer supported by the manufacturer may cause limitations.

A connection to special hardware, game consoles, or third-party apps is not required unless otherwise specified for a specific offering.

For missions with multi-device functionality, several members of the same team can open team access on their own devices.

4. Technical protection measures

Access to the digital content is protected by an individual access link or team token.

Access may be used within the booked group. Public distribution, commercial resale, or disclosure to persons who are not part of the booked group is not permitted.

5. Minimum provision period

Digital missions sold without a specified game date remain accessible and normally playable for at least five years from the conclusion of the contract.

Activating the token, starting the game for the first time, pausing the game, and completing the mission do not affect this minimum period. Access will not be blocked automatically as a result.

Discontinuation after the minimum period has expired is not currently planned. In any event, the minimum period of five years is contractually guaranteed.

6. Software updates

For at least five years from the conclusion of the contract, we will provide the software updates required to maintain the contractual compliance, functionality, and security of the digital service.

These may include, in particular, adaptations to new browser versions, operating systems, security requirements, technical interfaces, or permanent changes to real-world game locations.

Customers should install the updates provided and keep their device and the browser used up to date.

7. Statutory warranty rights

The statutory warranty rights apply to our digital content and digital services.

If the digital service is defective or cannot be used as agreed, please contact the following address, stating your order number, the device and browser used, and a description of the issue:

office@live-krimi.at

Your statutory warranty rights are not restricted by this contact option.

8. Changes to real-world game locations

Our outdoor missions incorporate real locations into the game storyline. Construction sites, closures, events, or permanent changes to public spaces may therefore require adjustments to individual routes, clues, or puzzles.

In such cases, we will update the digital mission so that its overall character and essential scope of services are retained. We will inform you of significant adverse changes in accordance with legal requirements.

9. Internet and device costs

The costs of the device used, internet access, and mobile data usage are not included in the purchase price.

10. Privacy

Information about the processing of order, token, game progress, device, and usage data can be found in our Privacy Policy.